Welcome to Green Herbs Ayurveda (“we”, “us”, “our”, “Company”). We respect your privacy and are committed to protecting the personal information of our customers, website visitors and users.

This Privacy Policy explains how we collect, use, store, protect and disclose your information when you visit our website, browse our products, create an account, place an order, contact us or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, please discontinue use of our website.

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1. INFORMATION ABOUT US

Brand Name: Green Herbs Ayurveda
For any privacy-related questions or requests, you may contact us using the details provided above.

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2. INFORMATION WE COLLECT

When you use our website or purchase our products, we may collect different types of information depending on how you interact with us.

The information we collect may include the following:

2.1 Personal Information

When you create an account, place an order, contact us or submit information through our website, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping address
• City
• State
• PIN/ZIP code
• Country
• Communication preferences

We collect this information primarily to process your orders, communicate with you and provide customer support.

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3. ORDER AND TRANSACTION INFORMATION

When you purchase products from our website, we may collect information related to your transaction, including:

• Order number
• Products purchased
• Quantity of products
• Product price
• Discount or coupon used
• Shipping information
• Billing information
• Order date and time
• Delivery status
• Cancellation details
• Return details
• Refund details
• Customer communications regarding the order

This information helps us process and manage your purchase and provide after-sales support.

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4. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment gateways.

Depending on the payment method you select, the payment service provider may process information such as:

• Transaction ID
• Payment status
• Payment method
• Relevant payment-related details required to complete the transaction

For security reasons, we generally do not store complete credit card, debit card, banking passwords, UPI PINs or similar confidential payment credentials on our own servers when payments are processed through third-party payment providers.

Your payment information may be subject to the privacy policy and terms of the respective payment service provider.

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5. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically through your browser, device, cookies and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Screen resolution
• Language preference
• Approximate geographic location
• Date and time of website visit
• Pages visited
• Products viewed
• Time spent on pages
• Referring website
• Website interaction information

This information helps us understand how visitors use our website and allows us to improve website functionality and user experience.

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6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

A cookie is a small text file that may be stored on your device when you visit a website.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Maintain login sessions
• Improve website functionality
• Understand website traffic
• Analyse customer behaviour
• Improve website performance
• Provide relevant website content
• Detect suspicious or fraudulent activity

Some cookies may be essential for the website to function properly, while others may be used for analytics or marketing purposes.

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7. TYPES OF COOKIES WE MAY USE

7.1 Essential Cookies

These cookies may be necessary for basic website functionality.

They may help with:

• Shopping cart functionality
• Login sessions
• Checkout
• Security
• Website navigation

Disabling these cookies may affect certain website functions.

7.2 Performance and Analytics Cookies

These cookies may help us understand:

• Number of visitors
• Popular pages
• Customer navigation
• Website performance
• Technical errors

This information helps us improve our website.

7.3 Functional Cookies

These cookies may remember preferences such as:

• Language
• Region
• Shopping preferences
• Previously selected settings

7.4 Marketing Cookies

Where applicable and permitted, marketing technologies may be used to understand advertising performance and deliver more relevant promotional communications.

You may be able to control certain cookies through your browser or applicable cookie settings.

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8. HOW WE USE YOUR INFORMATION

We may use the information collected from you for the following purposes:

Order Processing

To:

• Receive and confirm orders
• Process payments
• Prepare products
• Arrange shipping
• Deliver orders
• Provide order updates

Customer Support

We may use your information to:

• Respond to enquiries
• Resolve complaints
• Assist with returns
• Process refunds
• Handle replacement requests
• Provide product-related assistance

Website Improvement

We may analyse website usage to:

• Improve website design
• Improve navigation
• Improve checkout
• Identify technical problems
• Improve product presentation
• Improve customer experience

Communication

We may use your contact details to send:

• Order confirmations
• Shipping notifications
• Delivery updates
• Payment confirmations
• Account notifications
• Customer-service messages

Marketing

Where permitted by applicable law and where appropriate consent or another lawful basis exists, we may use your contact details to send:

• New product announcements
• Promotional offers
• Discounts
• Seasonal campaigns
• Special offers
• Product updates
• Brand communications

You may opt out of marketing communications at any time.

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9. CUSTOMER COMMUNICATIONS

If you contact us through:

• Email
• Phone
• WhatsApp
• Contact form
• Social media
• Chat
• Other communication channels

we may retain the information you provide in order to respond to your request and maintain customer-service records.

This may include:

• Your name
• Contact information
• Message
• Order details
• Attachments or photographs you voluntarily provide

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10. PRODUCT-RELATED INFORMATION

Our website offers herbal/Ayurvedic wellness products.

We do not require customers to provide medical information merely to browse or purchase our products.

If you voluntarily provide information relating to your health or product experience while contacting customer support, we will use that information only to the extent reasonably necessary to address your enquiry and in accordance with applicable law.

We recommend that customers do not send unnecessary sensitive medical information through general contact forms, email or social media.

If you have a medical condition, are pregnant or breastfeeding, or are taking medication, please consult a qualified healthcare professional before using dietary or herbal wellness products.

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11. HOW WE SHARE YOUR INFORMATION

We may share necessary personal information with trusted third-party service providers who help us operate our business.

These may include:

Payment Service Providers

Payment gateways may process transaction information to facilitate payments.

Courier and Logistics Partners

We may share information such as:

• Name
• Mobile number
• Shipping address
• PIN code
• Order information

with courier/logistics partners to deliver your order.

Technology Service Providers

We may use third-party providers for:

• Website hosting
• Cloud services
• Website maintenance
• Security
• Analytics
• Customer support
• Email delivery
• SMS/WhatsApp communication

Professional Service Providers

Where necessary, information may be shared with professional advisers, auditors, legal advisers or other service providers, subject to applicable legal requirements.

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12. WE DO NOT SELL YOUR PERSONAL INFORMATION

We do not sell or rent your personal information to third parties for their independent commercial purposes.

We may, however, share necessary information with service providers who perform specific functions on our behalf, such as payment processing, delivery, website hosting and customer support.

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13. LEGAL AND REGULATORY DISCLOSURES

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Comply with court orders
• Protect our legal rights
• Prevent fraud
• Investigate suspected unlawful activities
• Protect the security of our website
• Protect customers, employees or the public

Any disclosure will be handled in accordance with applicable legal requirements.

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14. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• Secure website connections
• Access controls
• Password protection
• Limited employee access
• Secure payment processing through third-party providers
• Monitoring for suspicious activity

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

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15. DATA RETENTION

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may be retained for purposes including:

• Processing orders
• Customer service
• Accounting
• Taxation
• Legal compliance
• Fraud prevention
• Dispute resolution
• Business records
• Regulatory requirements

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal obligations.

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16. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

Access

Request information regarding personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of certain personal information, subject to applicable legal and regulatory requirements.

Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent.

Marketing Opt-Out

You may request that we stop sending promotional communications.

Grievance

You may contact us regarding privacy-related complaints or concerns.

To exercise an applicable right, contact us at:

Email: [Privacy Email Address]

We may need to verify your identity before processing certain requests.

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17. MARKETING COMMUNICATIONS

If you have opted in or where otherwise permitted by applicable law, we may contact you through:

• Email
• SMS
• WhatsApp
• Telephone
• Other permitted communication channels

You can opt out of promotional communications by:

• Clicking the unsubscribe option in promotional emails
• Following available opt-out instructions
• Contacting our customer support team

Please note that even after opting out of promotional communications, you may continue to receive essential transactional communications such as:

• Order confirmations
• Payment notifications
• Shipping updates
• Delivery notifications
• Customer-service communications

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18. THIRD-PARTY SERVICES

Our website may use third-party services for functions such as:

• Payment processing
• Website analytics
• Advertising
• Customer support
• Email communication
• SMS/WhatsApp communication
• Shipping
• Social media integration

These third-party services may independently process certain information according to their own terms and privacy policies.

We encourage users to review the privacy policies of third-party services when interacting with them.

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19. THIRD-PARTY LINKS

Our website may contain links to external websites, including:

• Social media platforms
• Payment providers
• Courier websites
• Partner websites
• Other external services

Once you leave our website, this Privacy Policy may no longer apply.

We are not responsible for the privacy practices, security or content of third-party websites.

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20. SOCIAL MEDIA

We may maintain profiles or pages on social media platforms.

If you interact with our social media pages, the relevant social media platform may collect and process information according to its own privacy policy.

Any information you voluntarily post publicly may be visible to others.

We recommend avoiding sharing sensitive personal information publicly.

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21. CHILDREN’S PRIVACY

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly encourage children to independently purchase or consume our products.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us.

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22. ACCOUNT INFORMATION

If our website allows customers to create an account, you are responsible for keeping your login credentials confidential.

You should:

• Use a strong password
• Avoid sharing your password
• Log out from shared devices
• Notify us if you suspect unauthorized account access

We are not responsible for unauthorized access caused by your failure to maintain the confidentiality of your account credentials, except to the extent liability cannot legally be excluded.

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23. FRAUD PREVENTION

We may use personal and transaction information to detect and prevent:

• Fraudulent orders
• Payment fraud
• Unauthorized transactions
• Suspicious activity
• Abuse of promotional offers
• Website misuse

We may cancel or investigate transactions that appear suspicious or fraudulent, subject to applicable law.

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24. INTERNATIONAL DATA TRANSFERS

Depending on the technology and service providers used by our business, certain information may be processed or stored on servers located outside your state or country.

Where applicable, such processing will be handled in accordance with applicable privacy and data-protection laws.

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25. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate and respond to the incident.

Where required by applicable law, we may notify affected individuals or relevant authorities.

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26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our business
• Changes in website functionality
• New services
• Changes in applicable law
• Changes in technology
• Changes in data-processing practices

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.