These Terms & Conditions govern your access to and use of our website, products, services and online shopping facilities. By accessing this website or purchasing any product from us, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please discontinue use of our website.

1. About Our Website

Our website provides information about and facilitates the online purchase of herbal/Ayurvedic wellness products and dietary supplements offered under the Green Herbs Ayurveda brand.

The information available on this website is provided for general product and wellness information and should not be interpreted as medical diagnosis, treatment or professional medical advice.

2. Product Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

Product information may include:

Product name
Product description
Ingredients
Directions for use
Suggested usage
Product benefits
Warnings and precautions
Product images
Quantity/pack size
Price
Availability

However, product packaging, formulation, appearance, colour, labelling or other details may change from time to time.

Customers should always refer to the actual product packaging for the latest ingredients, dosage, warnings, directions and other mandatory information.

3. Nature of Products

Our products are intended to support general wellness and healthy lifestyle practices, subject to their applicable product category and label.

Unless expressly stated and legally permitted, our products are not represented as medicines or as substitutes for medical treatment.

We do not guarantee that any product will produce a particular weight-loss, weight-gain, slimming, metabolism or wellness result.

Individual results may vary.

4. Health & Safety

Customers should carefully read:

Product label
Ingredients
Directions for use
Recommended dosage
Warnings
Contraindications, where applicable

before using any product.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

Do not exceed the recommended dosage.

Keep products away from children.

5. Eligibility to Purchase

By placing an order on our website, you confirm that:

The information provided by you is accurate.
You are legally capable of entering into a purchase transaction.
You are purchasing the products for lawful personal use.
You will use the product according to the instructions provided.
You will not misuse the website or products.
6. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities purchased by a customer.
Discontinue a product.
Modify product formulations or packaging.
Temporarily suspend product availability.
Cancel an order where the product is unavailable.

If an order cannot be fulfilled because a product is unavailable, we will inform the customer and provide an applicable refund where payment has already been received.

7. Prices

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes depending on how the price is displayed.

Shipping charges, if applicable, will be displayed during checkout.

We reserve the right to modify:

Product prices
Discounts
Promotional offers
Coupon codes
Shipping charges

without prior notice.

However, an order that has already been successfully accepted and confirmed will generally be processed according to the price displayed at the time of purchase, subject to cancellation in cases such as technical or pricing errors.

8. Orders

When you place an order, you agree to provide accurate:

Name
Mobile number
Email address
Billing address
Shipping address
Payment details or payment authorization

After successful order placement, you may receive an order confirmation by email, SMS, WhatsApp or other available communication methods.

An order confirmation does not necessarily guarantee dispatch if circumstances arise that prevent fulfilment.

9. Order Cancellation by the Company

We may cancel or refuse an order in circumstances including:

Product being unavailable
Incorrect product pricing
Technical error
Incorrect product information
Suspicious transaction
Fraudulent activity
Incorrect or incomplete customer information
Delivery restrictions
Violation of these Terms & Conditions

If payment has already been received for an order cancelled by us, an applicable refund will be initiated.

10. Payment

Payments may be processed through third-party payment gateways.

We do not normally receive or store complete card or banking credentials when payment is processed through a third-party payment provider.

Customers are responsible for providing accurate payment information and completing the payment process through the available payment options.

11. Promotions & Discounts

Promotional offers may be subject to:

Specific validity periods
Product limitations
Minimum order values
One-time usage
Customer eligibility
Stock availability

Multiple offers may not necessarily be combined unless expressly stated.

We reserve the right to modify or discontinue promotional offers.

12. Intellectual Property

All website content, including:

Brand name
Logo
Product photographs
Graphics
Videos
Text
Designs
Product descriptions
Website layout
Icons
Marketing materials

is owned by or licensed to [Company Name], unless otherwise stated.

No person may copy, reproduce, modify, distribute, publish or commercially use website content without prior written permission.

13. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to the website.
Introduce viruses or malicious software.
Copy website content without permission.
Use our brand identity without authorization.
Submit fraudulent orders.
Provide false information.
Interfere with website functionality.
14. Third-Party Links

Our website may contain links to third-party websites such as payment gateways, social media platforms, courier tracking systems or other services.

We are not responsible for the content, security or privacy practices of third-party websites.

15. Limitation of Liability

To the extent permitted under applicable law, [Company Name] shall not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded.

16. Changes to Terms

We may modify these Terms & Conditions whenever necessary.

Updated terms will be published on this page along with the updated date.

17. Governing Law

These Terms & Conditions shall be governed by applicable laws of India.

Any dispute shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over [City, State], subject to applicable consumer protection laws.

18. Contact

[Legal Company Name]
Brand: Green Herbs Ayurveda
Email: [Email Address]
Phone: [Phone Number]
Address: [Complete Business Address]

2. PRIVACY POLICY
Privacy Policy

Effective Date: [Date]
Last Updated: [Date]

At [Company Name], we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared and how you can contact us regarding your information.

1. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect information such as:

Personal Information
Full name
Mobile number
Email address
Shipping address
Billing address
City
State
PIN code
Order Information
Products purchased
Order number
Quantity
Purchase date
Order value
Delivery information
Return/refund information
Payment Information

Payments may be processed through third-party payment gateways.

Depending on the payment method, payment providers may process transaction-related information.

2. Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

IP address
Browser type
Device type
Operating system
Website pages visited
Approximate usage information
Referral source
Date and time of visit
3. How We Use Your Information

We may use information collected from you to:

Process orders
Confirm purchases
Arrange delivery
Provide customer support
Respond to enquiries
Process returns and refunds
Send order updates
Prevent fraudulent transactions
Improve our website
Improve customer experience
Analyse website performance
Comply with applicable legal requirements
4. Marketing Communications

Where legally permitted and where appropriate consent or another lawful basis exists, we may send:

Promotional emails
Offers
Product announcements
Discount information
New product updates
WhatsApp/SMS communications

You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.

5. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

Remember user preferences
Maintain shopping-cart functionality
Understand website traffic
Improve website performance
Provide a better user experience
Analyse website usage

You can manage or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Sharing of Information

We may share necessary information with trusted service providers, including:

Payment gateway providers
Courier companies
Logistics partners
Website hosting providers
IT service providers
Analytics providers
Customer-support providers
Marketing service providers where permitted

Information will be shared only to the extent reasonably necessary for the relevant business purpose or as required/permitted by law.

7. Payment Security

We may use third-party payment providers to process payments.

We do not generally store complete debit-card, credit-card or banking credentials on our own systems when payment is processed through a third-party payment gateway.

Customers should review the payment provider’s applicable terms and privacy practices.

8. Data Security

We take reasonable security measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary for:

Providing services
Maintaining transaction records
Customer support
Legal and regulatory requirements
Accounting and taxation requirements
Resolving disputes
Preventing fraud

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal obligations.

10. Children’s Privacy

Our website is not intended to encourage children to independently purchase or consume dietary/herbal wellness products.

Parents or guardians should supervise the use of products by minors and consult a qualified healthcare professional where appropriate.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of those websites.

12. Your Privacy Requests

Subject to applicable law, you may contact us regarding:

Access to your personal information
Correction of inaccurate information
Withdrawal of consent where applicable
Unsubscribing from marketing communications
Other applicable privacy requests