SHIPPING & DELIVERY POLICY

Welcome to Green Herbs Ayurveda.

We are committed to providing our customers with a smooth, reliable and convenient shopping experience. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website.

By placing an order on our website, you acknowledge and agree to the terms mentioned in this Shipping & Delivery Policy.

1. ABOUT OUR SHIPPING SERVICE

Green Herbs Ayurveda offers online ordering and delivery of herbal/Ayurvedic wellness products to customers across India, subject to courier availability and serviceability of the delivery address.

We work with third-party courier and logistics partners to ensure that orders are delivered safely and within the estimated delivery period.

Our delivery services may vary depending on:

• Delivery location
• PIN code
• Courier availability
• Product availability
• Order volume
• Weather conditions
• Public holidays
• Transportation conditions
• Other circumstances beyond our reasonable control

2. WHERE DO WE DELIVER?

We currently aim to deliver orders across India, subject to the serviceability of the customer’s PIN code.

Delivery availability may vary between locations.

Some remote or difficult-to-reach areas may have:

• Limited courier availability
• Longer delivery timelines
• Additional shipping charges
• No delivery service

Before completing your purchase, please ensure that the shipping address and PIN code entered during checkout are correct.

3. ORDER PROCESSING TIME

Once you successfully place an order on our website, our team will process your order.

Orders are generally processed within:

1–3 Business Days

from the date of successful order confirmation/payment.

Order processing includes:

1. Order verification
2. Payment confirmation
3. Product availability check
4. Product packing
5. Quality/packaging verification
6. Shipping label generation
7. Handover to courier partner

Orders are generally dispatched after the processing process has been completed.

4. ESTIMATED DELIVERY TIME

After dispatch, orders are generally delivered within:

3–7 Business Days

depending on the customer’s location and courier serviceability.

Therefore, the overall estimated delivery period may generally be:

4–10 Business Days

from successful order confirmation.

However, delivery timelines are estimates and are not guaranteed.

Some locations may require additional time.

5. DELIVERY TIME BY LOCATION

Estimated delivery timelines may vary as follows:

These timelines are indicative and may vary depending on the courier partner and delivery location.

6. SHIPPING CHARGES

Shipping charges applicable to your order will be displayed during checkout, wherever applicable.

Depending on our current offers, we may provide:

• Free shipping
• Flat-rate shipping
• Free shipping above a minimum order value
• Promotional shipping offers
• Location-based shipping charges

Shipping charges may change from time to time.

Any applicable shipping charge will be communicated to the customer before the order is completed.

7. FREE SHIPPING

From time to time, Green Herbs Ayurveda may offer free shipping on selected orders.

For example:

Free Shipping on Orders Above ₹[Amount]

The minimum order value and eligibility criteria may vary depending on promotional campaigns.

Free shipping offers may not be combined with certain other offers unless specifically mentioned.

8. CASH ON DELIVERY

Cash on Delivery (COD) may be available for selected locations and orders, subject to courier serviceability and other applicable conditions.

COD availability may depend on:

• Delivery PIN code
• Order value
• Previous order history
• Courier availability
• Risk-control measures
• Promotional conditions

If COD is available for your location, the option will be displayed during checkout.

We reserve the right to restrict COD availability for certain orders or locations.

9. PAYMENT CONFIRMATION

For prepaid orders, the order will generally be processed after successful payment confirmation.

If payment is unsuccessful, the order may not be processed.

If your bank/payment provider has deducted the amount but the order has not been confirmed, please contact our customer support team with:

• Customer name
• Mobile number
• Transaction ID
• Payment date
• Amount paid
• Screenshot of the transaction, if available

Our team will investigate the issue and coordinate with the relevant payment service provider where necessary.

10. ORDER CONFIRMATION

After placing an order successfully, customers may receive an order confirmation through available communication channels, such as:

• Email
• SMS
• WhatsApp
• Website notification

The confirmation may include:

• Order number
• Product details
• Quantity
• Order amount
• Shipping address
• Payment status

Customers are requested to verify the order details immediately after receiving the confirmation.

11. ORDER DISPATCH

Once your order has been packed and handed over to our courier partner, the order status may be updated to “Shipped” or “Dispatched.”

Customers may receive shipping information containing:

• Courier partner name
• Tracking number/AWB number
• Dispatch date
• Tracking link, where available

Tracking information may take some time to become active after the parcel has been handed over to the courier company.

12. ORDER TRACKING

Once your order has been dispatched, you may be able to track your shipment using the tracking information provided by us or the courier partner.

You can track:

• Shipment status
• Dispatch status
• Transit status
• Out-for-delivery status
• Delivery status

If the tracking information does not update immediately, please allow some time for the courier partner’s system to update.

13. DELIVERY ATTEMPTS

Our courier partner may make multiple attempts to deliver your order.

Customers are requested to ensure that:

• The recipient is available at the delivery address.
• The provided mobile number is reachable.
• The address is complete and accurate.
• The recipient cooperates with the courier partner.

If delivery cannot be completed after the courier’s attempts, the parcel may be returned to the sender.

14. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate delivery information.

Before placing your order, please carefully verify:

• Full name
• House/Flat number
• Building name
• Street/Locality
• Landmark
• City
• State
• PIN code
• Mobile number

Green Herbs Ayurveda may not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

15. CHANGE OF SHIPPING ADDRESS

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Email:

[Customer Support Email]

Phone:

[Customer Support Number]

We will make reasonable efforts to update the address before dispatch.

Once the order has been dispatched, changing the shipping address may not be possible.

If the courier company permits an address modification, additional charges or delivery delays may apply.

16. DELAYED DELIVERY

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur.

Possible reasons include:

• Weather conditions
• Heavy rainfall
• Flooding
• Transportation disruptions
• Public holidays
• Courier delays
• High order volume
• Local restrictions
• Strikes
• Natural disasters
• Incorrect address
• Customer unavailability
• Remote-location delivery
• Other unforeseen circumstances

We appreciate your patience in such circumstances.

17. DELIVERY TO REMOTE AREAS

Orders placed for remote, rural or difficult-to-service locations may require additional delivery time.

Courier availability and delivery timelines may vary according to the PIN code.

Where direct delivery is unavailable, the courier partner may contact the customer regarding an alternative delivery arrangement.

18. FAILED DELIVERY

A delivery may be considered unsuccessful if:

• Customer is unavailable
• Address is incorrect
• Address is incomplete
• Customer refuses the parcel
• Phone number is unreachable
• Customer does not respond to courier calls
• PIN code is not serviceable
• Delivery attempts are unsuccessful

In such cases, the courier company may return the package to us.

19. RETURN TO ORIGIN (RTO)

If a parcel cannot be delivered and is returned to our warehouse, it may be classified as Return to Origin (RTO).

Common reasons for RTO include:

• Customer unavailable
• Incorrect address
• Incorrect PIN code
• Customer refusal
• Customer unreachable
• Multiple failed delivery attempts
• Courier serviceability issue

If the customer wants the order to be shipped again, additional shipping charges may apply depending on the circumstances.

For prepaid orders, any refund will be handled according to our Return & Refund Policy.

20. DAMAGED PACKAGE AT DELIVERY

We take reasonable care while packaging our products.

However, parcels may occasionally experience damage during transportation.

If you receive a visibly damaged package, we recommend:

1. Take photographs of the outer package.
2. Take photographs of the shipping label.
3. Record an unboxing video, if possible.
4. Check the product condition.
5. Contact us as soon as possible.

Please report the issue preferably within:

48 Hours of Delivery

at:

Email: [Email Address]

Phone: [Phone Number]

21. WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us preferably within 48 hours of delivery.

Please provide:

• Order number
• Photograph of received product
• Photograph of shipping label
• Photograph of outer packaging
• Description of the issue

After verification, we may arrange an appropriate replacement or other resolution according to our Return & Refund Policy.

22. MISSING PRODUCT

If your order contains multiple products and one or more items are missing, please contact us as soon as possible.

Please provide:

• Order number
• List of products received
• Photograph of package
• Photograph of shipping label
• Unboxing video, if available

Our team may investigate the shipment with the packing and logistics records.

23. LOST SHIPMENT

If your order appears to be lost during transit, please contact our customer support team.

We may coordinate with the courier company to investigate the shipment.

Depending on the outcome of the investigation, we may provide an appropriate resolution, such as:

• Re-dispatch
• Replacement
• Refund

where applicable.

24. UNDELIVERED ORDER MARKED AS DELIVERED

If the courier tracking system shows your order as “Delivered” but you have not received it, please contact us immediately.

We may request:

• Order number
• Delivery address
• Registered mobile number
• Delivery date
• Courier tracking details

We may then coordinate with the courier partner to investigate the delivery status.