Return & Refund Policy

At Green Herbs Ayurveda, we take utmost care to ensure that you receive your order in good condition and exactly as ordered. Since our products are herbal/Ayurvedic wellness and consumable products, returns are subject to the conditions mentioned below.

1. Eligible Returns

A return or replacement may be accepted if:

• You receive a wrong product.
• The product is damaged during delivery.
• The product has a manufacturing or packaging defect.
• Any product is missing from your order.

2. Return Request Period

Please contact us within 48 hours of delivery if you receive a damaged, incorrect or defective product.

To process your request, please provide:

• Order number
• Product photographs
• Packaging/shipping-label photographs
• Description of the issue
• Unboxing video, if available

3. Non-Returnable Products

For hygiene and safety reasons, opened, used, tampered or partially consumed products are generally not eligible for return, except where required under applicable law or in case of a verified product defect.

4. Replacement

After reviewing your complaint, we may offer a replacement product if the issue is verified and the product is available.

If replacement is not possible, an eligible refund may be provided.

5. Refunds

If your refund is approved, the applicable amount will generally be refunded to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, payment gateway or payment method.

6. Order Cancellation

Cancellation requests should be made before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.

7. Change of Mind

Due to the consumable nature of our products, change-of-mind returns may not be accepted once the product has been dispatched or delivered, subject to applicable consumer rights.